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Terms Conditions for Your koi505 Account

These terms set out what you agree to when you open and use your koi505 account — from how deposits via DANA, OVO, and GoPay are handled to how we manage access and account activity.

Account eligibility appliesLocal law governs accessDANA · OVO · GoPay coveredAccount activity monitoredUpdates notified via account

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TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles policy questions directly. You can contact us through live chat, email, or your account message centre — all three routes connect to the same team.

Team online

Live Chat

Open the chat widget from any page on koi505. Our team responds to terms and account queries during operating hours.

Email Support

Send your question to our support address listed in your account dashboard. Include your registered account ID for faster handling.

Account Message Centre

Log in and use the message centre under your account settings to submit a formal terms or dispute query with a tracked reference.

What These Terms Cover and How They Apply

koi505 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering and using your account on koi505, you accept these terms in full. Access to the platform depends on local law and is available only where permitted in your region — if you are unsure whether access is allowed where you are, check with local

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authorities before proceeding. These terms cover account registration, deposit and withdrawal activity through DANA, OVO, and GoPay, game participation, and how we handle disputes. We may update these terms when our services change; we will notify you through your registered account before material changes take effect.
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Continued use of your account after that notice means you accept the revised terms. Accounts are personal and non-transferable — sharing login credentials or operating multiple accounts is not permitted and may result in account suspension. We reserve the right to suspend or close accounts that
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breach these terms, with any eligible balance returned through the original payment method where possible.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

We take account security and data handling seriously. Here is how we manage the key areas covered by these terms — from how your data is stored to how you can request changes.

Data Retention

We retain account data for as long as your account is active and for the period required under applicable law. You can request a summary of data we hold by contacting support through your account message centre.

Cookie Use

We use cookies to keep your session active and to remember your payment preferences, including your chosen wallet — DANA, OVO, or GoPay. You can manage cookie settings in your browser at any time.

Account Security

Your account is protected by password and OTP verification on login. If you notice any unauthorised activity, contact support immediately via live chat so we can lock the account and investigate.

Requesting Changes

To update your registered details or request account closure, submit a request through the account message centre. Identity verification is required before any sensitive changes are processed.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice.

These terms apply to anyone who registers and uses a koi505 account. Access depends on local law and is available only where permitted in your region.

Yes. We may update these terms when our services change. We will notify you through your registered account before material changes take effect. Continued use means you accept the update.

Breaches — such as sharing login credentials or running multiple accounts — may result in suspension. Any eligible balance is returned through your original payment method where possible.

Submit a dispute through the account message centre with your account ID and a description of the issue. Our team will respond with a tracked reference number for your case.

We retain your data while your account is active and as required by law. You can request a summary of what we hold by contacting support through the message centre.

The same terms apply regardless of which wallet you use. Deposit and withdrawal activity through DANA, OVO, and GoPay is all covered under the same account terms.

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