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What Governs Your Account on koi505

Your use of koi505 is subject to the terms set out on this page — covering how your account data is handled, what rules apply to transactions via DANA, OVO, and GoPay, and how disputes are managed.

Account TermsPrivacy & DataPayment RulesCookie PolicyEligibility by Region
koi505 What Governs Your Account on koi505
HOW WE HANDLE YOUR DATA

Data, Cookies, Security and Your Rights

We keep your account and transaction data only as long as it is needed to operate your account and meet our legal obligations. You can ask us to correct, export, or delete your data at any time by contacting support. Our security practices include encrypted connections for all account sessions and wallet transactions — whether you are topping up via GoPay on mobile or accessing the lobby from Makassar on a desktop browser.

Account Security

All account sessions run over encrypted connections. Wallet links to DANA, OVO, and GoPay are verified against the registered account name before any transaction is processed.

Cookie Use

We use cookies to keep your session active, remember your lobby preferences, and measure which pages load correctly. You can manage cookie settings from your browser at any time.

Data Retention

Transaction records are kept for the period required by applicable regulations. Account profile data is held while your account is active and for a reasonable period after closure.

Your Rights

You have the right to access, correct, or request deletion of the data we hold. Submit a request via live chat or email with your account ID and we will respond promptly.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account data requests, policy questions, or disputes related to a transaction, reach our support team through any of the channels below. We handle legal and privacy queries separately from general account help — flag your message as a data or legal request so it reaches the right team without delay.

Live Chat Open the chat widget from any page in the lobby. Available during platform operating hours for account, payment, and policy questions.
Email Support Send your data request or legal query to our support address. Include your registered account ID so we can locate your records quickly.
Help Centre The Help Centre covers account terms, payment rules, and data policy in detail. Search by topic or browse the legal section directly.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work, what your rights are, and how to act on them.

We collect the details you provide at registration, your login activity, and transaction records tied to your DANA, OVO, or GoPay wallet. This is used to operate your account and verify payments.

Yes. Contact support via live chat or email, include your account ID, and flag it as a data access request. We will locate your records and respond through the same channel.

When you link a wallet, you confirm it is registered in your name. Transaction data from DANA, OVO, and GoPay is processed to verify the payment and update your account balance.

That clause is read down to the minimum extent needed to comply with local law. The rest of the terms remain in effect. Availability of features depends on local law and eligible regions.

Reach support via live chat during operating hours or by email. Flag your message as a dispute or legal query so it is routed to the right team rather than general account support.

Yes, we use cookies for session management and lobby preferences. You can manage or block cookies through your browser settings at any time, though some features may not work without them.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.